How to Return on Shein: A Complete Step-by-Step Guide

If you’ve recently ordered from Shein and something wasn’t quite right—be it sizing, style, or damage—you’re probably wondering how to return on Shein.

This detailed guide explains everything you need to know about the Shein return process, including eligibility, policies by country, fees, timeframes, and step-by-step instructions.

Whether you’re in the US, UK, Canada, or elsewhere, this article has you covered with actionable insights and solutions.

Understanding Shein’s Return Policy

What Is the Shein Return Policy?

Shein allows customers to return most items within a set period—typically within 35 days from the date of purchase. The return policy may vary by region, but some key rules are generally consistent:

Basic Shein Return Conditions

• Items must be unworn, unwashed, and undamaged.
• Tags and original packaging should be intact.
• Certain items such as lingerie, bodysuits, swimwear, and accessories are non-returnable for hygiene reasons.

Shein Return Timeframe by Country

Shein Return Time in the USA

• Return period: 35 days from order date
• First return is free via USPS or UPS

Shein Return Time in the UK

• Return period: 35 days
• Returns via Royal Mail or other designated courier

Shein Return Time in Canada

• Return period: 30–35 days
• Returns typically processed via Canada Post

How to Initiate a Shein Return

Step-by-Step Guide

Step 1: Log In to Your Shein Account

Go to shein.com and log in using your credentials.

Step 2: Go to “My Orders”

Navigate to the “My Orders” section and locate the item you wish to return.

Step 3: Click “Return Item”

Select the item and reason for return from the provided options.

Step 4: Choose Return Method

Select a method for returning your package (drop-off, pickup, or self-mailing).

Step 5: Print Return Label

If using Shein’s return label, print it and attach it to the package.

Step 6: Ship Your Package

Drop off your package or schedule a pickup, depending on the option chosen.

Shein Return Shipping Fees

Is Return Shipping Free?

• First return per order: Free in many regions (e.g., US, UK)
• Subsequent returns from the same order: May incur a small fee
• Self-shipping: Customers pay postage costs

Refund Timeline After Return

• Processing time: 5–10 business days after Shein receives the package
• Refund issued to the original payment method or Shein wallet

Common Issues With Shein Returns

Issue 1: Missing Return Label

Use Shein’s customer service chat or email to re-request a return label.

Issue 2: Late Return

Returns past the deadline are often rejected. Contact support for exceptions.

Issue 3: Partial Refund

This may happen if returned items are deemed worn or damaged.

Country-Specific Return Instructions

Shein Returns in the USA

• Couriers: USPS or UPS
• Timeframe: 35 days
• Refunds via Shein Wallet or original payment method

Shein Returns in the UK

• Couriers: Royal Mail or Evri
• Return instructions included in the Shein app or website

Shein Returns in Canada

• Courier: Canada Post
• Custom fees may apply for cross-border returns

Shein Returns in Australia

• Courier: AusPost
• Returns processed within 10 business days

Shein Returns in India

• Returns limited to specific states
• Pickup not available in rural areas

What Items Are Not Eligible for Return?

List of Non-Returnable Items:

• Lingerie
• Bodysuits
• Swimwear
• Jewelry
• Beauty items
• Customized items

Alternatives to Returning Items

Option 1: Resell Unwanted Items

Consider using platforms like Depop, Poshmark, or Facebook Marketplace.

Option 2: Exchange (Where Available)

Shein does not offer direct exchanges. Return and re-order is the only way.

How to Contact Shein Customer Support

Channels Available:

• Live Chat: Available 24/7 on Shein.com
• Email: Use the contact form on the website
• Help Center: FAQ section

Tips to Avoid the Need for Returns

Tip 1: Read Size Reviews

Always check reviews with images for real user feedback on sizing.

Tip 2: Use Shein’s Size Guide

Each product has a size chart—use it to find the right fit.

Tip 3: Stick to Verified Sellers

Check seller ratings and order history if you’re using Shein Marketplace.

Final Thoughts on Shein Returns

Understanding how to return on Shein helps you shop with confidence. Though Shein offers a relatively simple and user-friendly return process, policies can vary slightly based on your region. Following the steps above ensures a smooth return and refund experience.

FAQs About Shein Return

How long does Shein take to refund?

5–10 business days after the return is received.

Can I return multiple items from the same order?

Yes, and the first return is usually free.

Can I change my return method later?

Only if the package hasn’t been dropped off yet.

What if I lost the return label?

Contact Shein support for a reissue.

Will I get a full refund?

If the item meets return conditions, yes.